yFiles support hub

Superior support on any level

Receive guidance from our knowledgeable support hub.

At yWorks, we deliver great software. We also provide extensive documentation. But because our products are so powerful and versatile, most users will have questions at some point. That’s what our awesome support is for! Customers and evaluators are welcome to reach out to our core developers.

Working resources

We provide extensive, sophisticated resources for working with our SDK and resolving issues independently.

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Customer support

If you can't find the answer in our documentation or need a jump start, we offer email support and expert services right from the source. Don’t be shy!

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Explore the yFiles support resources

Working resources



Every component within the yFiles product family comes with a documentation that bundles three resources: the Developer’s Guide, the API documentation, and the Knowledge Base. A centralized search lets you immediately find the answer to your question.
The documentation is part of the yFiles product package, and it’s also available in an online version.

yFiles product documentation available both in-package and online.

Developer’s Guide

The Developer’s Guide describes the library’s concepts and explains how functionality is provided by the classes and interfaces.
You’ll also learn about the graph layout algorithms and their options and settings.

API documentation

The detailed API documentation for the classes and interfaces of the diagramming library provides clear help for working with yFiles. It is available as HTML pages, and can also be integrated directly into many IDEs.

Knowledge Base

The yWorks Knowledge Base contains short, product-specific technical articles written by our core engineers that answer frequently asked questions.

Getting started guide

yFiles for HTML

Get step-by-step instructions for your first steps with yFiles for HTML. This guide helps you with the initial setup, shows you where to start in the documentation, and explains how to create your first yFiles application.

Getting started with yFiles for HTML
Setup, documentation orientation, and first app creation.

Source code demos


Explore over 300 interactive demos that showcase some of the yFiles features and use cases. You can run a live version of most demos directly in your browser (created with yFiles for HTML). The source code of all demos can be built onto your own projects. It is part of the yFiles product package and also available at GitHub.

Interactive demos
300+ interactive demos, live versions run in your browser, with source code available for integration into your projects.

Video tutorials


The yWorks YouTube channel features numerous helpful videos about yFiles. Take your first steps with yFiles, explore new features, discover advanced techniques, or get to know different layout options.
We regularly add new videos – so make sure to follow us!

yWorks YouTube channel



yWorks regularly offers free webinars, geared toward yFiles newcomers as well as expert users. We introduce new features and layouts, demonstrate live coding, share tips for working with the SDK, and show the benefits of graph visualization for various use cases. We also invite you to browse our collection of recorded webinars.

yWorks webinars
Free yWorks webinars: New features, live coding, and SDK tips.

Customer support

Technical support


If you ever get stuck, our excellent email support is ready to help! All requests are answered directly by our core developers, because they can assist you most efficiently.
Working with a versatile product can sometimes pose a challenge, so feel free to reach out if you require guidance. That’s what our expert support is for.
By the way: Evaluators have access to our customer center, too.

Tips and tricks

Let’s work together

To expedite issue resolution, kindly furnish as many details as possible. Be sure to include these essentials:

What exact version of yFiles are you using?
What browser and/or operating system are you using? What version of each?
What problem have you run into, and how can it be reproduced? If possible, please send us source code. We treat all your data confidentially.

Here is a helpful article on how to write good support requests.

Thank you very much for your prompt help and great support. The framework is impressive and we will definitely continue to use it.Dirk Stoermer, ATLAS.ti

Licensing support

If you have any questions regarding our products licensing, our sales team is happy to help.
You can also use our License Tool.

Send email
For licensing inquiries, contact our sales team or use our License Tool.

Choose your next step!

Working resources

Access these detailed resources and make the most of our SDK.

Email support

Get individual support and expert services, right from the source.

yWorks provides powerful software, thorough documentation, and direct support from our core developers when needed.
Download yFiles

Try yFiles – and consult our high-quality support – free of charge.

Download the yFiles trial package and enjoy complimentary high-quality support.

Why, how, what? —
Just ask the diagramming experts!

Our team is happy to advise you – no strings attached. Let's talk about your project and find the perfect solution for your needs!

E-mail: hello@yworks.com

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